General FAQs
Helping you understand Jio-bp, one common question at a time.

All our mobility stations are connected to a central server and the prices are updated automatically. You can check the price of fuel for any mobility station here
Currently, we operate through a network of 1400+ mobility stations across India. To find your nearest mobility station, you can use the mobility station locator. Please click here
The existing network of over 1400+ mobility stations is being rebranded as Jio-bp, presenting a new range of customer value propositions over the coming months, comprising of a wide portfolio of products:
We offer a gamut of options for making your purchase at our mobility stations a hassle-free experience. The current modes of payment are:
Our fleet customers can pay through their Trans-Connect cards as well. We have partnered with ICICI bank, and provide a network of over 4800 touch points where you can load cash/cheque to your Trans-Connect card - be it your nearest mobility station or Trans-Connect center or ICICI branch.
Call us at 1800-891-9023 our 24x7 toll free helpline
Write us at customercare.petroleum@jiobp.com
Write to us through the feedback section on our website Click here
Share you feedback in the feedback register available at our mobility station. Contact the supervisor for details.
You can visit any of our mobility station and ask the manager of the outlet for the following checks on the quality of the product:
You can visit any of our mobility station and ask the Manager of the outlet for the following checks on the quantity of the product:
We are committed to delivering a seamless customer experience at our mobility stations . We welcome your honest feedback, as it helps us in continuously improving ourselves to serve you better.
If you have any grievance or suggestion about our service, you may get in touch with us through any of the following touch points:
Call us at 1800-891-9023 our 24x7 toll free helpline
Write us at customercare.petroleum@jiobp.com
Write to us through the feedback section on our website Click here
Share you feedback in the feedback register available at our mobility station, Contact the supervisor for details.
Reliance BP Mobility Limited (RBML) is the mobility joint venture between bp and Reliance Industries Limited (RIL). Under 'Jio-bp' brand, the joint venture aims to become a leading player in India's fuels and mobility markets.
To charge your electric vehicle at a Jio-bp pulse charging station, download the pulse app, scan the QR code on the EV charger, ensure your wallet has the minimum balance (₹100), and start charging. Visit the app for best practices on EV charging.
Interested in setting up a Jio-bp pulse EV charging station at your society, land, or commercial space? Call us at 18008919023 or email evsupport.rbml@jiobp.com. Our team will get back to you within 48 hours.
If you’ve forgotten your password, contact our support team at 18008919023 or email evsupport.rbml@jiobp.com. We’ll assist you within 48 hours.
Yes, you can book your EV charging slot in advance via the Jio-bp pulse app, ensuring convenience and reduced wait time at EV fast charging stations.
Yes, internet connectivity is mandatory to initiate a charging session using the Jio-bp pulse app.
No. The charging unit tariff is exclusive of 18% GST, which will be added during billing.
Once your charging session ends, the invoice is instantly available on your Jio-bp pulse app under ‘History’ and is also sent to your registered email ID.
No, Jio-bp pulse stations accept only digital payments via UPI, credit/debit card, net banking, or wallet through the app. Cash payments are not accepted.
Open the pulse EV charging app, select ‘Scan’, and scan the QR code on the EV charger. Ensure your wallet has at least ₹100 to begin the session. If not, you’ll be prompted to top up.
Yes, a minimum balance of ₹100 is needed to start a session. If the wallet runs out of balance, the charging will automatically stop. You’ll be alerted at ₹500 as a low balance warning.
In the app, go to ‘Profile > My Vehicle’, add your vehicle number, make, and model. This will help you filter EV chargers compatible with your vehicle across nearby stations.
To update your email ID, go to Profile > Edit. To change your mobile number, you’ll need to re-register in the app with the new number.
Click on the hamburger menu (☰) > My Account > Top-Up. Enter the desired amount and pay using UPI, debit/credit card, wallet, or net banking.
Green: At least one connector is available
Orange: All connectors are occupied
Grey: Charging station temporarily unavailable
This helps you quickly find available EV fast chargers near you.
The Jio-bp pulse Charge app helps you find EV charging stations, navigate to the nearest charger, start and monitor your charging session, and make digital payments—all in one place.
For any EV charging issues, call us at 18008919023 or email evsupport.rbml@jiobp.com. Our customer support team is here to help.
CNG for cars offers many advantages:
Lower fuel cost compared to petrol or diesel
Reduced vehicle emissions, making it an eco-friendly automotive fuel
Lower maintenance costs in the long run
Becoming a customer is quick and simple. You can register online by visiting fuel4u.com and signing up for our doorstep fuel delivery services. Also, our local business partners can assist you with the onboarding process to start receiving diesel delivery right at your site.
Yes, Fuel4U provides mobile fuel delivery across India, operating in over 20 states and union territories. For specific service availability in your area, district, or city, please check online at fuel4u.com or get in touch with our delivery partners.
If you're an existing customer, simply visit fuel4u.com and use the sign-up or login feature. Our partner representatives will assist you further to link your business with your online account.
You can place your order for doorstep diesel delivery online 24x7 by registering at fuel4u.com. The platform is easy to use and helps you schedule deliveries in just a few clicks.
You can visit any of the 25+ Jio-bp fuel stations across India that offer Castrol oil change services for both cars and bikes. These locations provide fast and efficient oil change using genuine Castrol engine oils.
Jio-bp fuel stations offer a full range of Castrol engine oils, including:
Castrol mineral engine oil – ideal for older engines
Castrol part-synthetic oil – a balance of performance and affordability
Castrol fully synthetic engine oil – best for modern vehicles and high-performance needs
Enjoy a swift and express oil change experience at Jio-bp mobility stations. The service is designed for busy drivers and riders looking for a quick turnaround with trusted Castrol oil and professional assistance.
Castrol EDGE and Castrol GTX are popular choices for car owners. For modern cars, Castrol fully synthetic engine oil offers maximum engine protection, better fuel efficiency, and performance in extreme conditions.
Yes, Jio-bp stations provide quick bike oil change services using high-performance Castrol Activ engine oil, designed for smooth, responsive rides and daily commuting.
Yes, Castrol engine oils are engineered for both petrol and diesel engines, with variants tailored to specific engine needs for cars, bikes, and commercial vehicles.
Castrol synthetic engine oil offers superior temperature resistance, better viscosity control, reduced sludge buildup, and enhanced fuel economy—making it ideal for high-stress driving conditions.
Apart from Castrol engine oils, Jio-bp stations also use Castrol lubricants such as gear oils, transmission fluids, and other automotive lubricants for complete vehicle care.
You can consult with the trained staff at Jio-bp mobility stations or check your vehicle’s manual. Whether you need Castrol Activ for bikes, Castrol EDGE for high-performance cars, or Castrol GTX for everyday driving, the right match is always available.
Yes, Castrol oil change at Jio-bp offers excellent value for money. From mineral engine oil to fully synthetic oil, there's an option for every vehicle type and budget.
Yes, Castrol oil in India is widely available through Jio-bp stations and certified service centers, making it easy to access trusted engine oils and lubricants no matter where you are.
Backed by Castrol’s liquid engineering and Jio-bp’s service infrastructure, you get a dependable oil change experience with premium products, skilled technicians, and quick turnaround times.
Jio-bp’s smart fleet management solution offers:
Real-time vehicle tracking
Accurate fuel tracking system
Enhanced operational efficiency
Data insights to improve performance
Reward programs for fuel purchase
This makes it ideal for managing both small and large commercial fleets.
The system features a built-in fuel tracking system that monitors fuel consumption patterns and detects discrepancies. This ensures better control over fuel expenses and reduces losses from fuel theft or inefficiencies.
Jio-bp TransConnect stands out due to:
Pan-India availability
Integration with Jio-bp’s fuel network
Smart dashboards and analytics
Trusted fleet management services from a reliable brand
Continuous innovation to serve transport businesses better
Jio-bp TransConnect is designed to be compatible and scalable. For integration queries, our support team will assist you in connecting your existing fleet infrastructure with our system.
Yes, Jio-bp TransConnect is available across multiple locations in India and is expanding further. It's supported by Jio-bp’s strong on-ground presence and service network for fleet operators nationwide.
You can register for Jio-bp TransConnect by contacting our support team on https://transconnect.co.in/ or visiting your nearest Jio-bp service center. Our team will help onboard your vehicles onto the fleet management platform quickly and efficiently.
Using nitrogen tyre inflation at Jio-bp offers:
Better tyre pressure retention
Longer tyre life
Improved fuel economy
Reduced risk of blowouts