General Frequently Asked Questions (FAQs) - Jio-bp | Jio-bp


General FAQs

Helping you understand Jio-bp, one common question at a time.
General FAQs


FAQs

All our mobility stations are connected to a central server and the prices are updated automatically. You can check the price of fuel for any mobility station here

Currently, we operate through a network of 1400+ mobility stations across India. To find your nearest mobility station, you can use the mobility station locator. Please click here

Our retail network of 1400+ mobility stations promises superior products and quality customer service. We operate round the clock, for 7 days a week

The existing network of over 1400+ mobility stations is being rebranded as Jio-bp, presenting a new range of customer value propositions over the coming months, comprising of a wide portfolio of products:

  • Petrol / Diesel
  • Differentiated Fuels (Petrol & Diesel) at no extra cost.
  • CNG/ Auto LPG
  • Castrol Lubricants
  • Castrol Express Oil Change
  • Convenience Stores
  • Wild Bean Café
  • EV Charging
  • Battery Swap Stations
  • Nitrogen Fill for Tyres
  • Doorstep Delivery of Fuel
  • Fleet management offering

We offer a gamut of options for making your purchase at our mobility stations a hassle-free experience. The current modes of payment are:

  • UPI (All wallets which can make payment using QR code)
  • All Credit/Debit Cards
  • Cash

Our fleet customers can pay through their Trans-Connect cards as well. We have partnered with ICICI bank, and provide a network of over 4800 touch points where you can load cash/cheque to your Trans-Connect card - be it your nearest mobility station or Trans-Connect center or ICICI branch.

Your feedback is valuable to us. You can connect with us through any of the following channels:

Call us at 1800-891-9023 our 24x7 toll free helpline

  • Write us at customercare.petroleum@jiobp.com

  • Write to us through the feedback section on our website Click here

  • Share you feedback in the feedback register available at our mobility station. Contact the supervisor for details.

 

You can visit any of our mobility station and ask the manager of the outlet for the following checks on the quality of the product:

  • Visual check by drawing sample from any nozzle in glass jar for colour, water content, colloidal particles or sediments
  • Density check by comparison with last recorded density in the 'Daily Density' register available at the outlet
  • Filter paper check (only for petrol)

You can visit any of our mobility station and ask the Manager of the outlet for the following checks on the quantity of the product:

  • Request for a measure test
  • Reading on dispenser unit - check if the ticker has been reset to zero, once the nozzle is picked up from its boot

We are committed to delivering a seamless customer experience at our mobility stations . We welcome your honest feedback, as it helps us in continuously improving ourselves to serve you better.
If you have any grievance or suggestion about our service, you may get in touch with us through any of the following touch points:

  • Call us at 1800-891-9023 our 24x7 toll free helpline

  • Write us at customercare.petroleum@jiobp.com

  • Write to us through the feedback section on our website Click here

  • Share you feedback in the feedback register available at our mobility station, Contact the supervisor for details.

Reliance BP Mobility Limited (RBML) is the mobility joint venture between bp and Reliance Industries Limited (RIL). Under 'Jio-bp' brand, the joint venture aims to become a leading player in India's fuels and mobility markets.

All our existing network of fuel stations will be rebranded as Jio-bp Mobility Stations over the next few months. These mobility stations will offer a range of fuel and non-fuel offerings.

To charge your electric vehicle at a Jio-bp pulse charging station, download the pulse app, scan the QR code on the EV charger, ensure your wallet has the minimum balance (₹100), and start charging. Visit the app for best practices on EV charging. 

Interested in setting up a Jio-bp pulse EV charging station at your society, land, or commercial space? Call us at 18008919023 or email evsupport.rbml@jiobp.com. Our team will get back to you within 48 hours.  

If you’ve forgotten your password, contact our support team at 18008919023 or email evsupport.rbml@jiobp.com. We’ll assist you within 48 hours. 

Yes, you can book your EV charging slot in advance via the Jio-bp pulse app, ensuring convenience and reduced wait time at EV fast charging stations. 

Yes, internet connectivity is mandatory to initiate a charging session using the Jio-bp pulse app. 

No. The charging unit tariff is exclusive of 18% GST, which will be added during billing. 

Once your charging session ends, the invoice is instantly available on your Jio-bp pulse app under ‘History’ and is also sent to your registered email ID. 

No, Jio-bp pulse stations accept only digital payments via UPI, credit/debit card, net banking, or wallet through the app. Cash payments are not accepted. 

Open the pulse EV charging app, select ‘Scan’, and scan the QR code on the EV charger. Ensure your wallet has at least ₹100 to begin the session. If not, you’ll be prompted to top up. 

Yes, a minimum balance of ₹100 is needed to start a session. If the wallet runs out of balance, the charging will automatically stop. You’ll be alerted at ₹500 as a low balance warning. 

In the app, go to ‘Profile > My Vehicle’, add your vehicle number, make, and model. This will help you filter EV chargers compatible with your vehicle across nearby stations. 

To update your email ID, go to Profile > Edit. To change your mobile number, you’ll need to re-register in the app with the new number. 

Click on the hamburger menu (☰) > My Account > Top-Up. Enter the desired amount and pay using UPI, debit/credit card, wallet, or net banking.

  • Green: At least one connector is available 

  • Orange: All connectors are occupied 

  • Grey: Charging station temporarily unavailable 

This helps you quickly find available EV fast chargers near you. 

The Jio-bp pulse Charge app helps you find EV charging stations, navigate to the nearest charger, start and monitor your charging session, and make digital payments—all in one place. 

For any EV charging issues, call us at 18008919023 or email evsupport.rbml@jiobp.com. Our customer support team is here to help.

Yes, CNG fuel is considered very safe and is used in millions of CNG-powered vehicles across India. It is stored in certified high-pressure cylinders and dispensed through regulated systems at every CNG filling station.
Yes, CNG cylinders are designed according to global safety standards and tested rigorously. Each cylinder has a certification and an expiry date. It must be retested or replaced after a specific period to ensure continued safety.
Yes, if you have a CNG-petrol hybrid vehicle, you can switch between CNG and petrol as needed. This gives you fuel flexibility and peace of mind during long journeys.
CNG and LPG are different types of automotive fuels. A vehicle designed for LPG cannot use CNG, as the fuels have different energy content and combustion properties.
You can locate a Jio-bp CNG pump near you using maps or by visiting our website. We have a wide network of CNG gas stations across India to provide safe and reliable CNG fuel.

CNG for cars offers many advantages: 

  • Lower fuel cost compared to petrol or diesel 

  • Reduced vehicle emissions, making it an eco-friendly automotive fuel 

  • Lower maintenance costs in the long run 

Absolutely, CNG vehicles perform smoothly on both city roads and highways. With the growing network of Jio-bp CNG fueling stations across India, long-distance travel is becoming more convenient for CNG fuel vehicles.
CNG is one of the cleanest-burning automotive fuels available. It produces significantly lower carbon emissions, helping reduce air pollution and supporting a greener environment.
To find a CNG filling station near you, search for "CNG near me" or "CNG gas pump near me" on your map app, or visit the Jio-bp station locator page for accurate directions.
CNG fuel is suitable for a wide range of vehicles, including cars, auto-rickshaws, vans, and light commercial vehicles. CNG is increasingly being adopted due to its lower cost and environmental benefits.

Becoming a customer is quick and simple. You can register online by visiting fuel4u.com and signing up for our doorstep fuel delivery services. Also, our local business partners can assist you with the onboarding process to start receiving diesel delivery right at your site. 

Yes, Fuel4U provides mobile fuel delivery across India, operating in over 20 states and union territories. For specific service availability in your area, district, or city, please check online at fuel4u.com or get in touch with our delivery partners.

We support a wide range of payment methods for doorstep diesel delivery, including online payments, debit/credit cards, net banking, e-wallets like JioMoney and Flexipay, TransConnect fleet cards, and cash payments for added convenience.
Fuel4U is one of India’s oldest and most trusted fuel delivery service providers. We ensure high-quality, quantity-verified diesel doorstep delivery with transparent pricing, on-time service, and nationwide coverage. Our mobile fuel delivery fleet includes patented Mobile Dispensing Units (MDUs) that ensure zero pilferage and precise delivery.
As per government regulations, we deliver diesel only to non-transport assets such as generators, construction equipment, farm machinery, and mining vehicles. We do not provide diesel for transport vehicles like cars, trucks, or commercial fleets.
You get diesel at the retail selling price (RSP) as per your nearest Jio-bp fuel station. However, a nominal delivery fee may apply depending on the distance and quantity. Our delivery partner will inform you of the diesel door delivery charges during the order process.
You can place orders anytime through our 24x7 online fuel ordering portal at fuel4u.com. We also offer same-day emergency fuel delivery in select areas, ensuring uninterrupted operations for critical equipment and industries.
A service charge may apply depending on the quantity ordered and your distance from the nearest Retail Outlet (RO). Our local delivery partner will share detailed cost breakdowns to ensure full pricing transparency.
We only deliver diesel to non-transport assets and not for residential use or fuel tanking of personal vehicles. Home delivery is strictly for approved assets like generators, agricultural machinery, and industrial equipment.
We use state-of-the-art Mobile Dispensing Units (MDUs) and Pilfer-Proof Containers equipped with patented technology to deliver the exact quantity of diesel ordered. Our mobile fuel delivery system ensures safety, precision, and zero spillage.
Yes, our partners will guide you through the process of applying for diesel fuel on credit for regular or bulk diesel deliveries.
All discount-related information will be shared by our local Jio-bp mobile fuelling officer.

If you're an existing customer, simply visit  fuel4u.com and use the sign-up or login feature. Our partner representatives will assist you further to link your business with your online account. 

You can place your order for doorstep diesel delivery online 24x7 by registering at fuel4u.com. The platform is easy to use and helps you schedule deliveries in just a few clicks.   

Once you place diesel delivery order, our certified team delivers fuel directly to your non-transport asset using either a Mobile Dispensing Unit or a Pilfer-Proof Container, ensuring precise and safe diesel delivery. 
Yes, you can discuss your preferred diesel delivery method—MDU or Pilfer-Proof Containers—with our delivery partner, who will recommend the best solution based on your asset type and location.
No, as per current regulations, we are authorized only to deliver diesel fuel for non-transport applications. We do not provide petrol or CNG delivery services.
Non-transport assets are stationary or heavy-duty machines that require diesel but cannot visit a petrol pump—such as generators, farm equipment, earth-moving machinery, and mining equipment. Our services are designed specifically for these use cases.
Yes, we can deliver fuel into your approved on-site storage tank, subject to compliance and necessary permissions. Our partners will guide you through the process and ensure a safe and legal diesel delivery setup.

You can visit any of the 25+ Jio-bp fuel stations across India that offer Castrol oil change services for both cars and bikes. These locations provide fast and efficient oil change using genuine Castrol engine oils. 

Jio-bp fuel stations offer a full range of Castrol engine oils, including: 

  • Castrol mineral engine oil – ideal for older engines 

  • Castrol part-synthetic oil – a balance of performance and affordability 

  • Castrol fully synthetic engine oil – best for modern vehicles and high-performance needs 

Enjoy a swift and express oil change experience at Jio-bp mobility stations. The service is designed for busy drivers and riders looking for a quick turnaround with trusted Castrol oil and professional assistance. 

Castrol EDGE and Castrol GTX are popular choices for car owners. For modern cars, Castrol fully synthetic engine oil offers maximum engine protection, better fuel efficiency, and performance in extreme conditions. 

Yes, Jio-bp stations provide quick bike oil change services using high-performance Castrol Activ engine oil, designed for smooth, responsive rides and daily commuting. 

Yes, Castrol engine oils are engineered for both petrol and diesel engines, with variants tailored to specific engine needs for cars, bikes, and commercial vehicles. 

Castrol synthetic engine oil offers superior temperature resistance, better viscosity control, reduced sludge buildup, and enhanced fuel economy—making it ideal for high-stress driving conditions. 

Apart from Castrol engine oils, Jio-bp stations also use Castrol lubricants such as gear oils, transmission fluids, and other automotive lubricants for complete vehicle care. 

 

You can consult with the trained staff at Jio-bp mobility stations or check your vehicle’s manual. Whether you need Castrol Activ for bikes, Castrol EDGE for high-performance cars, or Castrol GTX for everyday driving, the right match is always available. 

Yes, Castrol oil change at Jio-bp offers excellent value for money. From mineral engine oil to fully synthetic oil, there's an option for every vehicle type and budget. 

Yes, Castrol oil in India is widely available through Jio-bp stations and certified service centers, making it easy to access trusted engine oils and lubricants no matter where you are.

Backed by Castrol’s liquid engineering and Jio-bp’s service infrastructure, you get a dependable oil change experience with premium products, skilled technicians, and quick turnaround times. 

Jio-bp TransConnect is an advanced fleet management solution that helps commercial vehicle owners streamline operations. It combines real-time fleet tracking, fuel monitoring, and data insights to improve fleet performance.
The TransConnect fleet management system uses GPS-based fleet tracking technology to monitor vehicle movement and fuel usage. It helps optimize routes, reduce fuel wastage, and improve overall fleet efficiency.

Jio-bp’s smart fleet management solution offers: 

  • Real-time vehicle tracking 

  • Accurate fuel tracking system 

  • Enhanced operational efficiency 

  • Data insights to improve performance 

  • Reward programs for fuel purchase 

 This makes it ideal for managing both small and large commercial fleets. 

The TransConnect fleet management program is ideal for fleet owners, transporters, logistics operators, and businesses managing multiple commercial vehicles. Whether you run 5 or 500 vehicles, TransConnect is scalable and effective.

The system features a built-in fuel tracking system that monitors fuel consumption patterns and detects discrepancies. This ensures better control over fuel expenses and reduces losses from fuel theft or inefficiencies. 

Jio-bp TransConnect stands out due to: 

  • Pan-India availability 

  • Integration with Jio-bp’s fuel network 

  • Smart dashboards and analytics 

  • Trusted fleet management services from a reliable brand 

  • Continuous innovation to serve transport businesses better 

Jio-bp TransConnect is designed to be compatible and scalable. For integration queries, our support team will assist you in connecting your existing fleet infrastructure with our system. 

Yes, Jio-bp TransConnect is available across multiple locations in India and is expanding further. It's supported by Jio-bp’s strong on-ground presence and service network for fleet operators nationwide. 

You can register for Jio-bp TransConnect by contacting our support team on https://transconnect.co.in/ or visiting your nearest Jio-bp service center. Our team will help onboard your vehicles onto the fleet management platform quickly and efficiently. 

Nitrofill is Jio-bp’s nitrogen tyre inflation service offered at select Jio-bp mobility stations. It provides nitrogen for tyres, helping improve tyre life, maintain consistent pressure, and deliver smoother rides.
You can visit your nearest Jio-bp nitrogen filling station by searching online for “nitrogen filling station near me” or “nitro fill near me.” Jio-bp has multiple locations offering nitrogen air fill services across India.
Nitrogen for tyres maintains pressure longer than regular air, reduces tyre wear, and enhances fuel efficiency. It's ideal for maintaining tyre health and ensuring a more stable, smoother drive.

Using nitrogen tyre inflation at Jio-bp offers: 

  • Better tyre pressure retention 

  • Longer tyre life 

  • Improved fuel economy 

  • Reduced risk of blowouts

Typically, nitrogen air fill lasts longer than compressed air. However, it's recommended to check and refill nitrogen every 30–45 days.
While it's best to use only nitrogen in tyres for optimal benefits, mixing with air in emergencies is acceptable. However, to restore benefits, a complete nitrogen refill is advised as soon as possible.
Nitrofill is available at select Jio-bp mobility stations. Search “jio-bp nitrogen air fill near me” or check the Jio-bp locator website to find the nearest nitrogen filling station.
Wild Bean Cafe is Jio-bp’s quick-service food destination offering quick bites, fresh brews, and beverages for travelers on the move. It’s the perfect stop for food on the go with both local and international flavours.
You can find a wildbean cafe at selected Jio-bp mobility stations. Simply search “Wild Bean Cafe near me” or visit the Jio-bp website to locate the nearest cafe.
wildbean cafe serves a wide range of quick bites, including both vegetarian and non-vegetarian options. The menu features fusion snacks, wraps, sandwiches, baked items, and freshly brewed coffee and tea.
Yes, wildbean cafe is known for its fresh brews, including premium coffee, tea, and other hot beverages—perfect for refueling during a long drive or daily commute.
Jio-bp convenience stores offer a variety of on-the-go essentials such as chips, biscuits, chocolates, snacks, cold beverages, and ice creams. Some locations also offer home delivery services.
wildbean cafe services at Jio-bp are typically available round the clock at major fuel stations, offering you food on the go anytime. However, hours may vary by location—please check with your nearest outlet.
Yes, wildbean cafe is co-located at selected Jio-bp petrol pumps, allowing you to refuel your vehicle and have snacks break in one convenient stop.