General FAQs

Helping you understand Jio-bp, one common question at a time.
General FAQs


FAQs

All our mobility stations are connected to a central server and the prices are updated automatically. You can check the price of fuel for any mobility station here

Currently, we operate through a network of 1400+ mobility stations across India. To find your nearest mobility station, you can use the mobility station locator. Please click here

Our retail network of 1400+ mobility stations promises superior products and quality customer service. We operate round the clock, for 7 days a week

The existing network of over 1400+ mobility stations is being rebranded as Jio-bp, presenting a new range of customer value propositions over the coming months, comprising of a wide portfolio of products:

  • Petrol / Diesel
  • Differentiated Fuels (Petrol & Diesel) at no extra cost.
  • CNG/ Auto LPG
  • Castrol Lubricants
  • Castrol Express Oil Change
  • Convenience Stores
  • Wild Bean Café
  • EV Charging
  • Battery Swap Stations
  • Nitrogen Fill for Tyres
  • Doorstep Delivery of Fuel
  • Fleet management offering

We offer a gamut of options for making your purchase at our mobility stations a hassle-free experience. The current modes of payment are:

  • UPI (All wallets which can make payment using QR code)
  • All Credit/Debit Cards
  • Cash

Our fleet customers can pay through their Trans-Connect cards as well. We have partnered with ICICI bank, and provide a network of over 4800 touch points where you can load cash/cheque to your Trans-Connect card - be it your nearest mobility station or Trans-Connect center or ICICI branch.

Your feedback is valuable to us. You can connect with us through any of the following channels:

Call us at 1800-891-9023 our 24x7 toll free helpline

  • Write us at customercare.petroleum@jiobp.com

  • Write to us through the feedback section on our website Click here

  • Share you feedback in the feedback register available at our mobility station. Contact the supervisor for details.

 

You can visit any of our mobility station and ask the manager of the outlet for the following checks on the quality of the product:

  • Visual check by drawing sample from any nozzle in glass jar for colour, water content, colloidal particles or sediments
  • Density check by comparison with last recorded density in the 'Daily Density' register available at the outlet
  • Filter paper check (only for petrol)

You can visit any of our mobility station and ask the Manager of the outlet for the following checks on the quantity of the product:

  • Request for a measure test
  • Reading on dispenser unit - check if the ticker has been reset to zero, once the nozzle is picked up from its boot

We are committed to delivering a seamless customer experience at our mobility stations . We welcome your honest feedback, as it helps us in continuously improving ourselves to serve you better.
If you have any grievance or suggestion about our service, you may get in touch with us through any of the following touch points:

  • Call us at 1800-891-9023 our 24x7 toll free helpline

  • Write us at customercare.petroleum@jiobp.com

  • Write to us through the feedback section on our website Click here

  • Share you feedback in the feedback register available at our mobility station, Contact the supervisor for details.

Reliance BP Mobility Limited (RBML) is the mobility joint venture between bp and Reliance Industries Limited (RIL). Under 'Jio-bp' brand, the joint venture aims to become a leading player in India's fuels and mobility markets.

All our existing network of fuel stations will be rebranded as Jio-bp Mobility Stations over the next few months. These mobility stations will offer a range of fuel and non-fuel offerings.

You can directly contact us at 18008919023 or email us at evsupport.rbml@jiobp.com. We will connect with you within 48 hours.

You can directly contact us at 18008919023 or email us at evsupport.rbml@jiobp.com. We will connect with you within 48 hours.

Yes, you can from the current time

Yes, internet connectivity is a must.

No, Tariff is exclusive of 18% GST. 

The invoice for the charging session will be sent on the registered email ID and will also be immediately available in your app at the end of the charging session in history.

No, you can make payment via multiple digital payment options available on the application 

You can start a charging session by opening the app and selecting the Scan option. Scan the QR code at the charging point. If your wallet has minimum balance you can start charging or you will be asked to refill your wallet.

Yes! A minimum of Rs.100 is needed to start a charging session. Once the balance is ZERO, the session will stop automatically. If the wallet amount is less than Rs.500, you will get a notification stating ‘low balance’.

On the home screen, tap on Profile, which is the second option after home.

Here, you will find the My Vehicle tab. Click on my vehicle to add your vehicle details - vehicle number, make and model. On the Home screen, you can filter the required charger and view where all it is available.

You can change your email ID through the edit option in your profile section. If you change your mobile number, you re-register in the app.

Click on the My account option on the 3 lines on the top left. Click on top-up, fill or select the amount and proceed to pay. You will be redirected to the payment page, through which you can make payment by either using Net Banking, Credit/Debit Card, UPI or wallet.

Charging stations have multiple chargers and connectors. If at least one connector is available, the station will show green. If all connectors are occupied, the station will show orange, and if the station's status is temporarily unavailable, it will show grey.

Jio-bp pulse charge application allows you to locate and navigate to nearest charging point. Easily start charging, view live charging status and pay via multiple payment options. 

Contact us at 18008919023 or email us at evsupport.rbml@jiobp.com. 

Yes, CNG is very safe and is widely used across India.
The cylinders are specially designed to meet very high safety requirements in accordance with global standards. They are rigorously tested and certified for use by statutory authorities. Each cylinder carries an expiry date after which time it has to be retested to ensure it remains safe for use. 
Yes, if it’s a petrol and CNG hybrid vehicle. 
No, an LPG-powered vehicle cannot use CNG as the two fuels are different, having different calorific values and needing different air-fuel ratios for combustion. 

We have a simple customer registration process, you/yourself can register by login to fuel4u.com, or we have business partners who will assist you with the onboarding process.

We are a pan-India service provider present in over 20 states and union territories. Our partners will brief you on service availability details, or you could visit fuel4u.com.

We offer a complete bouquet of payment options like online, debit card, credit card, e-Wallet, JioMoney,Flexipay, net banking, trans connect fleet card and cash payment options.
We are the oldest and one of the largest fuel delivery service providers. We offer the best in industry quality and quantity assurance with timely delivery, transparent pricing and support.
No. By law, we are restricted to dispense fuel for non-transport assets only and not for transport vehicles.
Diesel is provided to you at retail selling price same as your nearest fuel station. However a small delivery fee may be applicable which will be explained to you by our delivery partner.
You can place orders in advance via our online portal. We also offer emergency order options in case you require fuel delivery on the same day.
There may be a service charge involved basis distance from RO and quantity. Our partners will get in touch with you to discuss service charges applicability.
We deliver fuel into the non-transport asset location only.
We use state of the art Mobile Dispensers and Pilfer Proof Containers with patented technology to make sure that you get the exact quantity of fuel that you have ordered.
Our business partners will assist you with queries related to credit.
All your discount related queries will be addressed by our Jio-bp mobile fuelling officer.

Please use the sign-up feature at our website fuel4u.com. Our partners will get in touch with you very soon. 

You can place orders 24x7 via our easy-to-use online platform. To do that you will have to go through a simple registration process at fuel4u.com.

Once you have placed an order online, our competent and well-trained staff will deliver fuel into your asset using advanced mobile dispensers or patented Pilfer Proof Containers.
Your delivery medium preference, MDU or Pilfer Proof Containers, will be discussed with the delivery partner in detail.
No, by law we are restricted to delivering diesel only for non-transport assets.
Non-transport assets are machines which run using diesel which cannot go to fuel station for getting fuel like generators, heavy farm and mining equipment etc.
Yes. Our partners will take you through the process and permissions required for it.